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Privacy Policy

Privacy Policy – Micro Resets™ / Mindstage

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WHAT THIS POLICY COVERS

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your personal information and outlines your data rights under the law.

It’s important that you read this policy alongside any other privacy or fair processing notices we may provide when collecting or processing your data, so you are fully aware of how and why we use it. This policy supplements other notices and is not intended to override them.

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WHO WE ARE

Micro Resets™ by Mindstage is the data controller responsible for your personal data ("we," "us," or "our" in this policy).

If you have any questions about this policy or our privacy practices, you can reach us at:

HOW YOU CAN MAKE A COMPLAINT

You have the right to complain at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you contact the ICO, so please email us first.

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WHAT DATA WE COLLECT ABOUT YOU

We may collect and process personal data such as:

  • Identity Data: Name, username, title, age, gender, etc.

  • Contact Data: Address, email, phone, social media.

  • Transaction Data: Details of payments and services.

  • Marketing and Communications Data: Preferences and interactions.

  • Other Personal Data: Notes from wellbeing or emotional hygiene sessions, which may occasionally include sensitive data (e.g., health, ethnicity, beliefs, orientation). We only collect this if you provide it, for wellbeing support, and never share it unless required by law.

We require certain personal data to provide services. If you do not provide data when requested, we may not be able to fulfill our contract with you.

Please notify us of any changes to your personal data during your relationship with us.

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HOW WE COLLECT YOUR PERSONAL DATA

We collect data when you:

  • Sign up for newsletters

  • Contact us via email, phone, or mail

  • Request information or services

  • Interact with us through the Micro Resets™ app, website, or social media

  • Opt in to marketing communications

We may also receive data from:

  • Coaching directories, social media, referral partner
     

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data where permitted by law, including:

  • To fulfill contracts

  • Where necessary for our legitimate interests (marketing, analytics, service improvement)

  • To comply with legal obligations

  • With your consent

Example Purposes

Responding to service enquiries – Contract

Registering you as a client – Contract

Providing services – Contract

Collecting/recovering payments – Legitimate interest

Managing our relationship – Contract, Legal

Site/app troubleshooting & security – Legitimate interest

Analytics & service improvement – Legitimate interest

Sharing resources & recommendations – Legitimate interest

Promotional Offers & Marketing

You may receive marketing communications if you’ve requested info or purchased services and haven’t opted out. You may opt-out at any time using links in marketing emails or by contacting info@mindstage.co.uk.

We do not share your personal data with third parties for their own marketing.

Cookies

Our website uses cookies. Unless disabled in your browser, cookies may be issued when you visit the site—some delete on exit, others persist to recognize repeat visits.
 

WITH WHOM WE MAY SHARE YOUR PERSONAL DATA

We may share data with:

  • IT and admin service providers (website, hosting, social management)

  • Professional advisers (lawyers, bankers, insurers)

  • No notes from wellbeing sessions are shared with any third party.

Third parties must treat data confidentially and only process it as we instruct under law.
 

DATA LOCATION

We do not transfer personal data outside the UK, but some service providers may process it on servers outside the EEA (e.g., Google, Dropbox). If this occurs, safeguards and compliance per EU/UK data protection law will be applied.
 

DATA SECURITY

We apply security measures to prevent unauthorized access, copying, alteration, or disclosure of your data. Access is limited to those with a business need who are subject to confidentiality.

We have procedures for suspected data breaches and will notify you and any regulator where legally required.
 

DATA RETENTION

We keep personal data only as long as necessary for our business, including satisfying legal, accounting, or reporting requirements. We keep customer information for six years after service ends for tax/support/legal claims. Retention depends on the sensitivity of data, risk, and regulation requirements.

You may request data deletion at any time—see your legal rights below.

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YOUR LEGAL RIGHTS

You can:

  • Request access to your personal data (subject access)

  • Request correction/erasure of your data (where appropriate)

  • Object to or restrict processing of data

  • Request transfer of your data to another party

  • Withdraw consent at any time (may affect service)

Please email info@mindstage.co.uk to exercise these rights.
 

THIRD-PARTY LINKS

Our app, site, or materials may link to third-party platforms. We do not control their privacy statements; please review their policies if you visit their sites.

Contact

Questions, comments, or requests regarding this policy can be sent to info@mindstage.co.uk.

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